At Balaji Computer Wala (C/o Shubham IT Solution), we respect your privacy and are committed to protecting the personal information provided by our customers and website visitors. Therefore, we explain below how information may be collected, used, and protected when you use our website.

1. Information We Collect

When you use our website, contact us, request a quotation, or place an order, certain information may be collected when required. For example, this may include:

• Name
• Phone number
• Email address
• Billing address
• Shipping address
• Order and product details
• Payment confirmation details
• Information provided through contact or enquiry forms

In addition, information provided by you during customer support or order-related communication may also be retained when necessary.

2. How We Use Your Information

Your information may be used for several business and service-related purposes. For example, it may be used to:

• Process and confirm your orders.
• Provide quotations and respond to enquiries.
• Arrange product delivery.
• Provide customer support.
• Send order, payment, and delivery updates.
• Maintain business and transaction records.
• Improve our website, products, and services.
• Provide relevant promotional information where permitted.

In this way, the information collected helps us provide our services and communicate with customers more effectively.

3. Payment Information

We accept payments through UPI and Bank Transfer. However, customers should never provide their UPI PIN, banking password, OTP, or other confidential banking credentials to us.

For your security, such information should never be shared with anyone claiming to represent Balaji Computer Wala.

4. Delivery Information

For order delivery, necessary information such as the customer’s name, phone number, and shipping address may be shared with Blue Dart or another delivery service when required to fulfil an order.

As a result, the delivery partner can use the necessary information to deliver your order and provide related delivery services.

5. Google Analytics

We use Google Analytics to understand how visitors use our website. For this purpose, Google Analytics may collect information such as:

• Pages visited
• Approximate location
• Device and browser information
• Website interactions
• Traffic source
• General usage information

Additionally, this information helps us understand website performance and improve the overall user experience.

6. Google Ads

We may use Google Ads and related Google advertising technologies to promote our products and services.

For example, these technologies may use cookies or similar technologies to measure advertising performance, understand website interactions, and provide more relevant advertisements.

7. Meta Pixel

Our website may use Meta Pixel to understand website activity, measure the effectiveness of our advertising campaigns, and improve our marketing.

For example, Meta Pixel may collect information about website visits, pages viewed, actions taken on the website, and certain device or browser information.

Similarly, information processed through Meta technologies is subject to the applicable privacy policies and settings of Meta.

8. Cookies

Our website may use cookies and similar technologies for several purposes. These include:

• Essential website functionality
• Website performance
• Analytics
• Remembering preferences
• Advertising and marketing
• Measuring advertising performance

However, you can manage or disable cookies through your web browser settings. Some website features may not function properly if certain cookies are disabled.

9. Third-Party Services

We may use trusted third-party services for website hosting, website security, analytics, advertising, marketing, communication, payment confirmation, and product delivery.

For example, these services may process information when necessary to provide their services, measure website or advertising performance, complete orders, or comply with applicable legal requirements.

At the same time, we take reasonable steps to ensure that information is handled appropriately for the relevant service.

10. Marketing Communications

Promotional emails or messages may be sent where applicable and where the required consent has been provided.

However, customers may request to stop receiving promotional communications at any time.

Please note that order confirmations, payment updates, delivery notifications, and other necessary service-related communications may still be sent when required.

11. Protection of Personal Information

Reasonable technical and organizational measures are taken to protect personal information from unauthorized access, misuse, loss, or disclosure.

Nevertheless, no online system can be guaranteed to be completely secure. For this reason, customers should also take reasonable steps to protect their account and personal information.

12. Information Retention

Personal information may be retained for as long as reasonably necessary for order processing, customer support, business records, legal requirements, dispute resolution, fraud prevention, and other legitimate business purposes.

Once the information is no longer required, it may be deleted or securely disposed of where appropriate and permitted by applicable requirements.

13. Customer Privacy Rights

Subject to applicable law, customers may contact us to:

• Request access to their personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where applicable.
• Withdraw consent where applicable.
• Stop receiving promotional communications.

However, requests may be subject to reasonable verification and applicable legal requirements.

14. Information Disclosure

Personal information is not sold or rented to third parties.

However, information may be disclosed when required by law, legal proceedings, government authorities, or law enforcement agencies. In addition, information may be disclosed when necessary to protect our customers, website, business, or legal rights.

15. External Links

Our website may contain links to third-party websites and services.

Therefore, customers should be aware that Balaji Computer Wala is not responsible for the privacy practices or content of third-party websites.

Before providing personal information, customers are encouraged to review the privacy policies of those external websites.

16. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time due to changes in our services, website, technology, or applicable laws.

Whenever changes are made, the updated version will be published on this page with the revised “Last Updated” date.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.

Business Name: Balaji Computer Wala
Founder Company: C/o Shubham IT Solution
Website: balajicomputerwala.com