Cancellation, Return & Refund Policy
At Balaji Computer Wala C/o Shubham IT Solution, we aim to keep our cancellation, return and refund process simple and clear. Customers can submit a cancellation request through the order panel. They can also contact us by email or phone.
Cancellation Before Dispatch
A cancellation request can be made before the order is dispatched. A 2% cancellation and processing charge will be deducted from the refundable amount when the cancellation is requested by the customer.
Cancellation After Dispatch
If a cancellation request is made after the order has been dispatched, a 5% cancellation and processing charge will be deducted from the applicable refundable amount. The request will also be handled according to the applicable return and refund terms.
The cancellation charges apply only when the cancellation is requested by the customer. They are not charged because of the payment method used.
Accepted Payment Methods
We accept RuPay, UPI, Credit Card, Debit Card, NEFT and RTGS payments. No additional cancellation charge is applied only because a particular payment method has been used.
Cancellation by Us
If an order is cancelled by Balaji Computer Wala C/o Shubham IT Solution because a product is unavailable or the order cannot be fulfilled, no cancellation charge will be deducted. The applicable amount paid by the customer will be refunded.
Return Policy
Return and refund requests are accepted for products that are received in a damaged, incorrect, defective or dead-on-arrival condition.
Issues with individual products or components should be reported within 3 days of delivery. Issues with complete PC sets should be reported within 7 days of delivery.
The issue should be reported by email or phone. Order details should also be provided. Photos or videos of the product and packaging may be requested to help us review the issue.
Product Condition
Products approved for return should be returned in their original condition. All applicable accessories, cables, manuals, parts, serial-number labels and packaging should be included.
The original packaging should be kept until the return period has ended. Products should be packed safely to prevent damage during return shipping.
A return may not be accepted if required accessories or parts are missing. A return may also not be accepted if the product has been damaged because of improper handling after delivery.
For non-faulty products, a return may not be accepted after the manufacturer's original seal has been opened when the product is not eligible for return under its applicable terms.
Manufacturer Warranty
Products covered by a manufacturer's warranty will be handled according to the manufacturer's warranty terms. Customers may be required to contact the manufacturer for warranty service. Our team may provide assistance with the applicable warranty process where appropriate.
Refund Policy
After an approved return has been received and inspected, the applicable refund will be initiated.
Once an approved return has been received and inspected, the applicable amount will be processed within 7–10 business days. For payments made through UPI, RuPay, Credit Card or Debit Card, the amount will generally be credited to the original payment method. For payments made through NEFT or RTGS, the amount will generally be transferred to the customer's verified bank account. The actual processing time may vary depending on the payment gateway, bank or financial institution.
Any applicable cancellation charge will be deducted from the refundable amount before the refund is processed.
Order Modification
Changes requested before dispatch may be accommodated without a modification charge when possible.
A 3% processing charge will apply to modifications requested after dispatch, if the requested change can be accommodated. The applicable charge will be communicated before the modification is processed.
After dispatch, some changes may not be possible because the order may already be in transit.
Contact Us
For Cancellation, Return & Refund Policy assistance, please contact us:
Balaji Computer Wala
C/o Shubham IT Solution
Phone / WhatsApp: +91 70114 85571
Email: info@balajicomputerwala.com
Support Hours: Monday to Saturday, 10:00 AM – 5:00 PM
We aim to handle all Cancellation, Return & Refund Policy requests fairly and clearly according to the applicable terms of the order.
