By using the Balaji Computer Wala website, operated by C/o Shubham IT Solution, these Terms & Conditions are considered to be accepted by the customer. Balaji Computer Wala deals in laptops, desktops, workstations, computer components, accessories and other IT products. Products are sourced from respective manufacturers, distributors or suppliers and are not manufactured by us unless specifically mentioned on the product page.

Product Information

Reasonable efforts are made to keep product names, specifications, images, prices and availability accurate. However, changes may be made by manufacturers or suppliers from time to time. Customers are advised to check product specifications, compatibility and warranty details before placing an order.

Product Availability & Pricing

All products are subject to availability. If a product cannot be arranged or supplied, the order may be cancelled and the applicable amount paid by the customer will be refunded. Product prices may also be updated without prior notice. The price displayed at the time of order confirmation will be applicable.

Payment

Payments are accepted through UPI, RuPay, Credit Card, Debit Card, NEFT and RTGS. Cash on Delivery (COD) is not available. Full payment must be received and verified before prepaid orders are dispatched.

GST Invoice

A proper GST invoice is provided for eligible purchases. If a company GST number is required on the invoice, the correct GST details and supporting documents may be requested.

Shipping & Delivery

Orders are processed according to product availability. PC builds are generally dispatched within 3–5 business days, while individual components may generally be dispatched within 24–48 hours or up to 3 business days. Delivery time may vary depending on the location, courier service and other logistical conditions. Further details are provided in our Shipping & Delivery Policy.

Cancellation, Return & Refund

Cancellation requests may be submitted through the order panel or by contacting our support team. A 2% cancellation and processing charge will be deducted when a customer cancels an order before dispatch. A 5% charge will be deducted when cancellation is requested after dispatch, subject to the applicable return and refund terms. These charges apply only to customer-initiated cancellations.

Returns may be accepted for eligible cases such as damaged, incorrect, defective or dead-on-arrival products. Individual products or components should normally be reported within 3 days of delivery, while complete PC sets should normally be reported within 7 days. Further details are provided in our Cancellation, Return & Refund Policy.

Order Modification

Changes requested before dispatch may be accommodated without a modification charge where possible. A 3% processing charge will be deducted for modifications requested after dispatch, if the requested change can be accommodated.

Warranty & RMA

Warranty coverage is provided according to the applicable manufacturer or supplier warranty terms. The original invoice may be required for warranty or RMA service. Warranty may not cover physical damage, liquid damage, broken or burnt pins, cracks, tampered warranty labels, improper installation, electrical damage, misuse or mishandling.

Intellectual Property

Website content, including text, graphics, logos, photographs and original materials, is protected by applicable intellectual property laws. Such content may not be copied, reproduced or commercially used without permission. Manufacturer trademarks and product names remain the property of their respective owners.

Privacy & Customer Information

Customer information is handled according to our Privacy Policy. Information may be used for order processing, payment verification, shipping, customer support and warranty assistance. Customers are responsible for providing correct contact, billing and delivery information.

Disclaimer

Reasonable efforts are made to provide accurate website information. However, product specifications, prices, availability and images may change or contain occasional errors. Customers are advised to verify important product details before placing an order. Third-party services such as payment gateways, manufacturers, distributors and courier companies are governed by their respective terms and policies.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the applicable laws of India. Any dispute relating to the website, products, orders or services shall be subject to the jurisdiction of the competent courts in Faridabad, Haryana, India.

Changes to These Terms

These Terms & Conditions may be updated when required. The latest version will be published on this page, and customers are advised to review it periodically.

Contact Us

Balaji Computer Wala
C/o Shubham IT Solution
Phone / WhatsApp: +91 70114 85571
Email: info@balajicomputerwala.com
Support Hours: Monday to Saturday, 10:00 AM – 5:00 PM